Terms and Conditions

1. Introduction

Welcome to CuppaSugar. By downloading, installing, accessing, or using our mobile application, you agree to be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before using our services. If you do not agree to these Terms, you may not use CuppaSugar.

2. Definitions

• CuppaSugar: Refers to the mobile application and all related services provided by CuppaSugar, including features, functionalities, and updates.
• User: Any individual who downloads, registers for, and uses the CuppaSugar mobile application.
• Request: Any request made through the app seeking assistance, items, or services from other Users.
• Response: Any response by a User offering assistance, items, or services to another User.
• Community: The specific neighborhood or geographic area where a User is registered and can interact with other Users.

3. Eligibility

To use CuppaSugar, you must:

• Be at least 18 years old
• Be capable of entering into legally binding agreements
• Reside in an area where CuppaSugar services are available
• Have a valid mobile phone number for verification
• Provide accurate residential address information

4. Account Registration and Security

4.1 Registration Requirements

Users must provide accurate and complete information during registration, including:

• Legal first and last name
• Valid mobile phone number
• Current residential address
• Profile photo (optional but recommended)

4.2 Phone Verification

Users must verify their phone number through our SMS verification process. Multiple failed verification attempts may result in temporary account restrictions.

4.3 Account Security

You are responsible for maintaining the security of your account and all activities occurring under it. You must immediately notify us of any unauthorized use or security breach.

5. Mobile App Permissions and Features

5.1 Required Permissions

To provide full functionality, CuppaSugar requires certain device permissions:

• Push Notifications: For alerts about requests, messages, and updates
• Camera: For profile and request photos
• Photo Library: For uploading images
• Contacts: For inviting neighbors (optional)

5.2 Notifications

By using CuppaSugar, you consent to receive:

• Push notifications for new requests and responses
• Direct message notifications
• Community updates and announcements
• SMS messages for account verification

You can manage notification preferences through your device settings or the app's settings menu.

6. User Conduct and Responsibilities

6.1 General Conduct

Users must:

• Act in good faith and treat others with respect
• Provide accurate information in requests and responses
• Honor commitments made through the app
• Report inappropriate behavior or content

6.2 Prohibited Activities

Users must not:

• Harass, abuse, or discriminate against other users
• Post false, misleading, or deceptive content
• Create multiple or fake accounts
• Use the app for commercial purposes
• Share illegal or inappropriate content
• Attempt to circumvent app security measures
• Scrape or collect user data

7. Requests and Responses

7.1 Creating Requests

When creating requests, users must:

• Provide clear and accurate descriptions
• Only request legal and appropriate items/services
• Specify timeline and requirements clearly
• Update or close requests when no longer needed

7.2 Responding to Requests

When responding to requests, users must:

• Only offer assistance they can realistically provide
• Communicate clearly about availability and conditions
• Honor commitments made through responses
• Update the requester if circumstances change

8. Community Groups

CuppaSugar allows users to create and join community groups. Group creators and members must:

• Maintain appropriate group purposes and discussions
• Moderate content according to these Terms
• Respect member privacy
• Not use groups for commercial purposes

9. Messaging and Communications

The app provides in-app messaging features. Users must:

• Use appropriate language and content
• Not send spam or unsolicited messages
• Not share personal contact information through messages
• Report inappropriate messages

10. Content and Intellectual Property

10.1 User Content

You retain ownership of content you post but grant CuppaSugar a worldwide, non-exclusive, royalty-free license to use, modify, and display such content for operating and improving the service.

10.2 App Content

All app content, including design, graphics, interfaces, and software features, are owned by CuppaSugar and protected by intellectual property laws.

11. Privacy and Data Usage

Our collection and use of personal information is governed by our Privacy Policy. Using the app constitutes acceptance of our data practices, including:

• Collection of user-provided information
• Device and usage data collection
• Location-based services
• Communication records

12. Liability and Disclaimers

12.1 No Warranty

The app is provided "as is" without warranties of any kind, whether express or implied.

12.2 Limitation of Liability

CuppaSugar is not liable for:

• Actions or behavior of users
• Quality or safety of exchanged items
• Disputes between users
• Data loss or security breaches
• App availability or performance issues

12.3 Indemnification

You agree to indemnify and hold CuppaSugar harmless from any claims arising from your use of the app or violations of these Terms.

13. Account Termination

CuppaSugar may suspend or terminate accounts for:

• Violations of these Terms
• Inappropriate behavior
• Extended periods of inactivity
• False or misleading information

Users may delete their accounts at any time through the app settings. Account deletion may take up to 30 days to process fully.

14. Changes to Terms

We may modify these Terms at any time. Significant changes will be notified through the app and require your acceptance to continue using the service. Continued use after changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms are governed by the laws of the United States and the State of California. Any disputes shall be subject to binding arbitration in Los Angeles County, California.

16. Contact Information

Questions about these Terms? Contact us at:

support@cuppasugar.io
CuppaSugar
1501 Lincoln Blvd. #1053
Venice, CA 90291

17. Mobile Device Requirements

To use CuppaSugar effectively, your device must meet these minimum requirements:

• iOS 13.0 or later for Apple devices
• Android 8.0 or later for Android devices
• Stable internet connection
• Sufficient storage space for app installation and updates

While the app may work on older versions, we cannot guarantee full functionality or support.

18. SMS and Communications

18.1 SMS Consent

By providing your phone number, you consent to receive SMS messages for:

• Account verification
• Security alerts
• Important account notifications
• Updates about your requests and responses

18.2 Communication Preferences

You can control communication preferences through:

• App notification settings
• Device settings
• Replying STOP to SMS messages
• Contacting support

Message and data rates may apply. Frequency varies based on activity.

19. Safety and Security

19.1 Personal Safety

While using CuppaSugar, you should:

• Exercise caution when meeting others in person
• Meet in public places when possible
• Not share sensitive personal or financial information
• Trust your instincts and report suspicious behavior

19.2 Account Security

To maintain account security:

• Keep your phone number current
• Don't share account access
• Report unauthorized access immediately
• Use app-provided messaging for communications

20. Dispute Resolution

20.1 Between Users

For disputes between users:

• Attempt to resolve issues directly and respectfully
• Use the app's reporting features if needed
• Contact support for mediation if necessary
• Maintain civil communication

20.2 With CuppaSugar

Any disputes with CuppaSugar will be resolved through binding arbitration in Los Angeles, California, except where prohibited by law. You agree to waive any right to participate in class actions.

21. Reporting and Moderation

CuppaSugar maintains these moderation policies:

• We review reported content and users within 24 hours
• We may remove content that violates our Terms
• We may suspend accounts pending investigation
• We cooperate with law enforcement when required

Moderation decisions are at our sole discretion and are final.

22. App Updates and Maintenance

By using CuppaSugar, you acknowledge:

• Updates may be required to continue using the app
• Features may change with updates
• The app may be unavailable during maintenance
• Older devices may lose compatibility over time

We strive to notify users of significant changes or maintenance windows in advance.

23. Severability

If any provision of these Terms is found to be unenforceable, that provision will be severed from these Terms, and the remaining provisions will be valid and enforceable. An enforceable provision that most closely matches the intent of the original provision may replace any unenforceable provision.

24. Entire Agreement

These Terms, together with our Privacy Policy and any additional guidelines or rules that may be posted on the app, constitute the entire agreement between you and CuppaSugar regarding the use of the app, superseding any prior agreements between you and CuppaSugar.

24. Contact Information

Questions about these Terms? Contact us at:

support@cuppasugar.io
CuppaSugar
1501 Lincoln Blvd. #1053
Venice, CA 90291

Community Standards

By using CuppaSugar, you agree to follow our Community Guidelines. This includes:

• Being respectful and kind to other users
• Using the app for its intended neighborhood assistance purpose
• Not engaging in prohibited activities or sharing inappropriate content
• Following safety and privacy best practices

For complete details, please review our Community Guidelines. Violation of these guidelines may result in account suspension or termination.